Astea Mobile3.3.4 - App Store

Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need - when and where they need it - to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.

Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data - onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.

Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.

The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.

Benefits

.Increase Revenue from Technician Productivity
.Reduce Paperwork
.Reduction in Service Delivery Costs
.Reduction in Inventory Carrying Costs
.Reduction in Travel Costs
.Minimize SLA Penalties
.Accelerate Invoicing Process

Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.

Version History Fix App icon on iPads
Built against latest iOS/iPadOS 16 SDK 3.3.4 12/01/2022 Added crashlytics to report App crashes for development investigation 3.3.3 10/26/2022 Fix application crash when communicating with Baidu services while running on AT&T network 3.3.1 10/27/2021 Baidu Push Notification Support 3.3.0 04/06/2021 Fix for FXMobile iPhone and iPad worklist issue and fix for GPS for Universal builds 3.2.11 03/17/2021 Fix redirecting to login screen and uploading attachments for iPad users on Universal and FxMobile 3.2.9 03/08/2021 iOS 14 support
GPS Improvements for iOS 14 3.2.8 02/27/2021 iOS 13 - Fix push notifications on first time launch
iOS 13 - Allow save images from photo viewer
Disable home button indicator while using the application 3.2.6 08/03/2020 Fix scrolling issues for users using Astea Mobile Universal & FX Mobile on iOS 13 iPads 3.2.5 03/02/2020 GPS Enhancements
Scale images before uploading
Default server URL input to https
iOS 13 conenct to VPN 3.2.4 02/05/2020 Bio-metrics improvements. 3.2.3 09/03/2019 Added per app VPN support.
Local Notifications if app is in the foreground.
Re-enabled Bio-metric login.
Bar-code scanner populate field changes. 3.2.1 06/14/2019 Fix for attachments upload/download.
Fix for barcode scans intermittently not populating fields.
Added support for Firebase Cloud Messaging (FCM).
Added language layer support for Greek & Polish. 3.2.0 04/25/2019 Fixes bug for users using iOS 9.0 where they get stuck "Initializing" on the URL screen. 3.1.3 12/18/2018 This release contains fixes related to attachments. 3.1.2 10/14/2018 - Arrow icon will show up on older iOS devices instead of the text "arrow_foward" where you would enter the URL on app setup.
- Background location alert dialog should no longer keep displaying when choosing the “While Using" option.
- Video capture now supports highest supported resolution based on device. (With upload quality based on MOE) 3.1.1 07/06/2018 Support for biometric (FaceID/TouchID) login for Edge 15.0. 3.1.0 05/22/2018 Add ability to reset default navigation application (in Settings app)
Fix address encoding for opening navigation application
Fix starting orientation when opening application in landscape left on iPad
Fix barcode scanner long-press action
GPS service improvements in background 3.0.1 04/02/2018 Video attachments can now be transcoded and compressed.
iOS 11 and iPhone X support has been added.
GPS now supports geofences.
Fixed issue with GPS timing in certain cases.
Fixed issue where app would constantly show Downloading screen.
Fixed various issues around iOS 11 and workarounds for occasional white screens.
Removed database limitations and fixed locking errors. 3.0.0 02/14/2018 General framework updates and fixes to support latest iOS versions.

New features for Astea Mobile Universal 12.7 or above:
Multiple image selection for attachments

New features for Astea Mobile Edge 14.5 or above:
Audio attachment type
Sketch attachment type
Annotation of existing or new photo attachments 2.5.0 07/24/2017 General framework updates and compatibility fixes for iOS 10
Fix for issue with bar above keyboard not showing in certain cases. 2.4.0 02/27/2017 Fix issue on iOS 9 with background location fetching. 2.3.1 04/04/2016 Minimum iOS version has been increased from 6.0 to 6.1. Our next release will require a minimum of iOS 7.0.
Improved camera barcode scanning accuracy and speed.
Added a new settings screen for camera scanner to disable decoding of specific formats.
Fixed issue on specific environments where HEAD requests would fail when using GZIP encoding.
Updated framework to latest version for stability improvements and bug fixes.
Enabled local storage backups to fix issue with OS clearing databases when low on hard drive memory.
Added support for integration with PayPal HERE for credit card processing.
Added support for Socket Mobile hardware barcode scanners. 2.3 12/29/2015 Fix for video attachments not being saved as a unique name.
Importing files will no longer fail when app is being launched.
Framework updates.
Minor bug fixes. 2.2 06/24/2015 Importing and uploading non-photo attachments can now be done by sharing them from 3rd party applications and uploading them to a Service Order through the attachments screen. 2.1 03/23/2015